qktk's Privacy Policy
Your personal information is of the utmost importance to us. This policy describes in detail how qktk collects, uses, stores, and protects your information.
Table of Contents
1 Introduction
qktk ("we", "our", or "platform") provides a safe and reliable online betting and casino experience for players in Bangladesh. By using our website qktk.cam, you are considered to have accepted this Privacy Policy ("Policy").
The purpose of this Privacy Policy is to inform you how qktk processes your personal information, under what circumstances it may be shared with others, and what rights you have over your information. We give your privacy the highest priority and keep your information secure by following SSL encryption and fair play principles.
This policy applies only to qktk's website, mobile platform, and related services. We are not responsible for third-party websites or services.
2 Data Collection
qktk may collect your information in various ways. We collect only the information that is necessary to provide our services.
2.1 Information You Provide
When you create an account on qktk or use our services, the following information may be collected directly from you:
- Full name and date of birth
- Email address
- Username and password
- National ID or passport information (for identity verification)
- Payment-related information — such as bKash, Nagad, Rocket, or Upay numbers
- Deposit and withdrawal history
- Gaming history and preferences
- Your messages and requests to customer support
2.2 Automatically Collected Information
When you use our platform, some technical information may be collected automatically:
- IP address and device type
- Browser type and operating system
- Date, time, and duration of page visits
- Pages clicked and navigation patterns
- Login and logout records
2.3 Information Received from Third Parties
In some cases we may receive information through third-party service providers — such as identity verification agencies or payment processors — but only on the basis of your consent or a legal requirement.
3 Purpose of Data Use
qktk uses the collected information for the following purposes:
3.1 Service Operation and Improvement
- Creating, verifying, and managing accounts
- Processing deposits, withdrawals, and transactions
- Personalizing the gaming experience
- Identifying and resolving technical issues
- Analyzing and improving platform performance
3.2 Security and Compliance
- Preventing fraud, money laundering, and other illegal activities
- Identity verification and age confirmation (for ages 21+)
- Complying with applicable laws and regulations
- Enforcing responsible gaming policies
3.3 Communication
- Sending customer service-related messages
- Sending transaction confirmations and notifications
- Informing about promotional offers and bonuses (with your consent)
- Notifying about important policy changes
4 Data Storage and Protection
qktk adopts industry-standard technical and organizational measures to protect your personal information. Our security practices include:
- SSL/TLS Encryption: All data exchanged between your browser and our servers is transmitted through an encrypted connection.
- Secure Data Storage: Your information is stored on secure servers and protected from unauthorized access.
- Access Controls: Only authorized personnel have access to the information they need for specific tasks.
- Regular Audits: Our security measures are regularly reviewed and improved.
- Password Hashing: Your password is never stored in plain text.
4.1 Data Retention Period
We retain your information only for as long as it is necessary for the purposes described in this policy, or as required to comply with legal obligations. Even after an account is closed, certain information may be retained for a period determined by law for legal, regulatory, or security reasons.
4.2 Steps in Case of a Security Breach
If a data breach occurs and it creates a high risk to your rights and freedoms, we will notify you as quickly as possible and take corrective action.
5 Sharing Data with Third Parties
qktk does not sell or rent your personal information. However, information may be shared with third parties in the following limited circumstances:
5.1 Service Providers
We rely on trusted third parties to operate our services — such as payment processors (bKash, Nagad, Rocket, Upay, and bank services), identity verification agencies, cloud storage providers, and technology service providers. These parties process data only according to our instructions and under strict confidentiality agreements.
5.2 Legal Obligations
We may be required to disclose your information to comply with a court order, a legitimate request from a government authority, or applicable law.
5.3 Fraud Prevention and Security
Information may be shared with relevant authorities to investigate money laundering, fraud, or other illegal activities.
5.4 Business Transfers
In the event of a business merger or acquisition, user information may be transferred. In such cases, equal or greater protection than provided under this Privacy Policy will be ensured.
6 Cookies and Tracking Technologies
Cookies and similar tracking technologies are used on the qktk website.
6.1 Types of Cookies
- Essential Cookies: Essential for the basic functionality of the website — such as maintaining login sessions and ensuring security. These cannot be disabled.
- Functional Cookies: Used to remember your preferences and provide a personalized experience.
- Analytical Cookies: Used to analyze and improve the use of our platform. This information is collected in aggregate and anonymous form.
6.2 Cookie Controls
You can control or delete cookies from your browser settings. However, disabling essential cookies may affect some functionality of the platform.
7 Your Rights
qktk respects your data protection rights. You have the following rights:
- Right of Access: You may request to know what information we hold about you.
- Right to Rectification: If your information is incorrect or incomplete, you may request that it be corrected.
- Right to Erasure: In certain circumstances you may request that your information be deleted — however this may not be possible where there are legal obligations or legitimate interests.
- Right to Restrict Processing: In certain circumstances you may request that the use of your information be limited.
- Right to Data Portability: You may request your information in a structured, commonly used, and machine-readable format.
- Right to Object: You may object to the use of your information for marketing purposes.
- Right to Withdraw Consent: Where information is being processed on the basis of consent, you may withdraw that consent at any time.
To exercise any of the above rights, email us at [email protected] or contact us via our 24/7 live chat. We will verify your request and respond as quickly as possible.
8 Children's Privacy
qktk is for persons aged 21 and over only. We do not knowingly collect personal information from minors. An age verification process is completed at registration and any account suspected of belonging to a minor is closed immediately.
If we are informed that we hold information belonging to a minor, we will take immediate steps to delete it. For any concerns about this, contact [email protected].
9 Policy Changes
qktk may update this Privacy Policy from time to time. If there are any significant changes, we will:
- Update the "Last Updated" date at the top of this page.
- Send a notification to your registered email.
- Display a prominent notice on the platform.
If you continue using qktk after any changes, you will be considered to have accepted the revised policy. We therefore recommend reviewing this page regularly.
10 Contact
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
- Email: [email protected]
- Live Chat: 24/7 live chat support in Bengali
We will process and respond to your request as quickly as possible. For more information, visit our FAQ page or visit our About Us page.